Refund policy

Returns & Refunds Policy – Season Mills Gifts

We want you to be happy with your purchase. If you need to return an item, please contact us so we can help.

30-Day Returns

We accept returns within 30 days of delivery.

If you change your mind, please contact us within 30 days of receiving your order to arrange a return.

Items should be returned unused, in their original condition and, where possible, with their original packaging.

Customers are responsible for return postage costs for change-of-mind returns.

Your Right to Cancel

Under UK consumer law, most online purchases can be cancelled within 14 days of delivery without giving a reason.

You must inform us of your decision to cancel within that period and return the goods within a further 14 days.

Where the statutory right to cancel applies, we will refund the purchase price and any applicable standard delivery charge within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back, whichever is earlier.

We may make a deduction for any reduction in value caused by handling beyond what is necessary to inspect the goods.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

We will arrange an appropriate remedy in accordance with your statutory consumer rights, including covering reasonable return postage where required.

Personalised Items

Personalised or made-to-order items are generally excluded from change-of-mind cancellation and returns, unless they are faulty, damaged or not as described.